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Orders

An order in Copper Anvil walks through a fixed lifecycle. Knowing the stages — and which ones need you — is the single most important thing to learn about the platform.

The order lifecycle

Every order moves through some subset of these statuses:

  • PENDING_PAYMENT — checkout started but Stripe hasn't confirmed payment yet. Usually resolves in seconds.
  • PAID — money has been captured. If the product has no customization, the order jumps straight to IN_PRODUCTION.
  • PENDING_CUSTOMIZATION — customer needs to submit personalization details (text, uploads, selections).
  • CUSTOMIZATION_SUBMITTED — customer has sent their details and is waiting for you to produce a proof.
  • PROOF_SENT — you've uploaded a proof and the customer is reviewing it.
  • PROOF_APPROVED — customer signed off. Ready to produce.
  • PROOF_REJECTED — customer asked for changes. See Proofs.
  • IN_PRODUCTION — you're making it.
  • SHIPPED — label purchased, tracking number attached, customer notified.
  • DELIVERED — the end state for a happy order.
  • CANCELLED — you or the customer called it off. Refunds are handled separately in Stripe.
  • REFUNDED — money has been returned.

Your daily routine

Filter the Orders list by status and work through it in this order:

  • CUSTOMIZATION_SUBMITTED — draft proofs and send them.
  • PROOF_APPROVED — move to production.
  • IN_PRODUCTION — ship items that are done.
  • PROOF_REJECTED — read the feedback and revise.

Order detail page

Clicking an order opens its detail page, which shows:

  • Customer name, email, and shipping address.
  • Each line item with quantity, unit price, and customization values.
  • Order notes and a full audit trail of status changes — who changed what, and when.
  • Action buttons to move the order forward: upload a proof, mark as in production, add a tracking number, cancel.

Emails sent automatically

Copper Anvil fires transactional emails at every status change: receipt on PAID, proof request on PROOF_SENT, production notice on IN_PRODUCTION, and shipping notification with tracking on SHIPPED. You don't have to remember to send any of them.